Glossary

Windows

At this time the Order Management Program is available only as Windows executeable.

Internet Access

You must have Internet Access to use the Order Management Program. When you first install the service a large (1.5Mb) program is downloaded to your PC. When we upgrade the service a similar sized program will again be automatically downloaded. These downloads may take a while with a dial-up connection, thus a DSL or faster link is recommended.

A dial-up connection provides adequate bandwidth for all other normal operations.

Your Domain

Please indicate the name of the domain where your order pages will be hosted.

Your Logo

We can include your logo in the order forms presented to your customer. The logo you provide must be a JPEG image file, maximum size 132 pixels wide, 88 pixels high. Enter the URL for this image. If it is not available on the Internet, you can email the image to Customer Service

Your Bank Account

Funds accrued in your account are transferred to your bank account on a Regular Basis.

Please provide the name of your bank, the name of the account holder, the account nunber as it appears on your check before the symbol, and the bank routing number as it appears between the symbols.

Payment Methods

In addition to immediate payment by credit card, you can allow your customers to mail in payment by check.

Foreign Orders

You can accept orders only from US addresses, US and Canadian addresses, or orders from anywhere in the world. When your set up your shipping charges, you can have seperate shipping rates for US, Canada and all other countries.

Tracking EMail to your customers

Here you can specify an email address to receive copies of all email sent to your customers. When your customers place orders, they can request an Order Confirmation and/or a Shipment Confirmation.

With immediate payment, the Order Confirmation is sent upon payment confirmation. For payment by check, an Order Confirmation is sent immediately with instructions to mail payment to your address.

The Shipment Confirmation is sent when you mark the order as shipped. It may include a shipment method and tracking number.

Help Contact

When our system detects an error it will display a help screen to your customer. In this screen we can include the help contact information that you supply.

Payment Schedule

We transfer funds to you bank account during our scheduled maintenance process.

Current Schedule

We may change this schedule as needed, but will always transfer funds within within 72 hours of posting to your account.

Rep Code

If your sales representative provided you with a Rep Code, please enter it here.