Order Processing Service - Frequently Asked Questions

I have an order that shows paypal as the payment method, but it has not been paid, what should I do?

Your customer tried to pay with paypal, but did not complete the transaction

If your customer provided an email address and requested an order confirmation, you can click the checkbox marked Change Pay Method to Check on the bottom right of the orders tab in the Order Management Program. This will trigger an email showing your mailing address for check payment.

Can I check my orders when I am not at my regular computer?

We provide a basic web interface that let´s you review your orders from any computer connected to the internet. Use the link below to go to our home site, select Customer Access from the menu and enter the same user and password as you use for the Order Management Program.

From here you can get a summary of your order activity and you can view your current activity and billing logs.

Click here for Web Login

My customer entered one or more duplicate orders, what should I do?

Use the function in the Order Management Program to delete the duplicate order(s).
Contact Customer Service to receive a credit on fees charged for these orders.

It takes me a week or more to ship an order, how can I let my customers know?

Enter your shipping terms on the Account Setup tab of the Order Management Program. Your terms will be included in the Order Confirmation email sent to your customers. They will also see your terms through the Order Status function.